We invite you to read our in-depth product FAQs that can help answer several questions you may have.

You can check your order status from the orders page on your account. Please allow 24-48 hours for the order information to be updated. Contact us at hello@lenoxandsixteenth for any questions.

If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order. To qualify for a return, all items must be in new, unused, and unopened condition, with any security seals intact.

Please note that customers are responsible for return shipping costs. Once we receive and inspect the returned product to ensure it meets our return policy criteria, a refund will be issued. Refunds may take up to 10 business days to process.

If you need further assistance with your return, please contact us at hello@lenoxandsixteenth.com.

We are currently shipping to the United States at this time.

Once an order is placed, we are unable to make any modifications, including changes to the shipping address or payment details. Please double-check your information before finalizing your purchase.