Refund policy

At Lenox & Sixteenth, we believe exceptional skincare should be matched by an exceptional customer experience. We stand behind every product we create and want you to feel confident with every purchase.

Your trust means everything to us. If your experience falls short of expectations for any reason, please contact us—we'll always do our best to make it right.

If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible for a refund, all returned items must be new, unused, and unopened, with all security seals intact. All sunglasses are final sale.

Please note that customers are responsible for return shipping costs.

Once we receive and inspect your return to ensure it meets our return policy requirements, your refund will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed after approval.

If you received a damaged or incorrect item, or if you have any questions before initiating a return, our Customer Care team is here to help. We are committed to providing thoughtful, personalized support and ensuring your experience with Lenox & Sixteenth reflects the care, quality, and integrity behind our brand.