We invite you to read our in-depth product FAQs that can help answer several questions you may have.

You can check your order status from the orders page on your account. Please allow 24-48 hours for the order information to be updated. Contact us at hello@lenoxandsixteenth for any questions.

If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order. To qualify for a return, all items must be in new, unused, and unopened condition, with any security seals intact.

Please note that customers are responsible for return shipping costs. Once we receive and inspect the returned product to ensure it meets our return policy criteria, a refund will be issued. Refunds may take up to 10 business days to process.

If you need further assistance with your return, please contact us at hello@lenoxandsixteenth.com.

We are currently shipping to the United States at this time. If you're in Canada, you can find us online at Girls Living Well or Beauty Bell Inc.

Once an order is placed, we are unable to make any modifications, including changes to the shipping address or payment details. Please double-check your information before finalizing your purchase.

"Treatment Strength" refers to our commitment to formulating with clinically recognized cosmetic ingredients at concentrations meaningful enough to deliver visible results. This is not a reference to drug-strength, prescription, or professionally administered products. Our formulations are proudly cosmetic, designed for daily use, and developed to perform beyond basic moisturization or maintenance.

"Zero Recovery" reflects how our products are designed to be experienced — no irritation, no peeling, no downtime. This is a reference to the recovery period often associated with in-office aesthetic procedures such as laser treatments, chemical peels, or resurfacing — not a comparison to other skincare brands. Our goal is simple: results-driven skincare that fits into your life, every day.